Friendly staff but there's most annoying rule I wo...

Friendly staff but there's most annoying rule I would have to say is the "if you miss 3 appointments in a certain amount of time you can only schedule same day if its available". I cancelled one appointment but it was still counted against me. The last appointment they had me on hold for 30 min before I could tell them I was going to be late due to Raleigh traffic and that one was also counted against me even after explaining why I was late even though I still showed up (5 mins late)