I was not very pleased with check in at this hotel...

I was not very pleased with check in at this hotel. I was also a little upset when check in had processed my payment twice. The accounting department helped me quickly, thankfully. The reason why this hotel is getting 5 stars from me is that the support staff were amazing. I interacted with concierge, bellmen, engineering, and housekeeping and they were all great. The amenities at the Colonnade are great: K cups, water, tea. The toiletries are of very high quality. The sheets and towels are soft to touch. I had to spend my last night in Boston at another popular hotel with my family member, and sadly I felt cheated and longed for the Colonnade.