I placed an order with a $500 deposit for a new ca...

I placed an order with a $500 deposit for a new car and was told I would be able to make any changes to the order up until they start production. Within the month of ordering, I have tried to contact my sales rep several times about changes/adds I wanted to make. I called several times and emailed several times with a few call backs and no email replies. I was told that they have not started production on my vehicle and to call back to make the changes/adds. I never received an answer despite leaving a voicemail.

Finally I was fed up with the lack of service and communication, so I took my business over to Rob Sight Ford, where I also received a better deal and service. I went back into Bob Allen Ford the next day and was told that I never emailed or called and left voicemails despite showing them my phone records and outgoing emails. They also claimed that my vehicle has been in production although I was never notified.

Bob Allen Ford refused to refund my $500 deposit regardless of state law. They blamed me for not trying to contact other sales representatives. I'm glad I paid the deposit with my credit card because I was able to dispute the charges. If this does not work I will file a complaint with the BBB then possibly take this to small claims court. I made sure to look over everything that I signed and nothing states that my $500 deposit was non-refundable.

Who knows, maybe there were phone/computer difficulties and they truly did not receive my calls or emails. But, lying to my face about the "nonrefundable" $500 deposit and basically calling me a liar is not going to go well with me. Communication was the obvious problem here. Don't blame the customer, especially when they have documentation to prove their side of the story. If they actually responded to my requests in the first place, I would not have gone to another dealership.