Cameryn Dennis

Review of Aloft Brickell

if you value customer service at all, don't stay h...

if you value customer service at all, don't stay here. I will definitely be taking my money elsewhere next time. This staff is rude and seems like they have an attitude if you ask them for basic services you would ask any hotel front desk. For example if you need glasses because you weren't provided any with in your room, you have to go down to the lobby to get it (and are told so very rudely) if you need cleaning service and ask for them after a certain time, instead of the front desk kindly telling you "I'm sorry ma'am, but we no longer have anyone that can come up and provide full-service at this time, but we can send it fresh towels"... they attempt to belittle you by explaining how a Do Not Disturb sign works, when you are more than capable of understanding yourself and simply wanted fresh towels delivered in a timely, kind manner. Maybe I was the only one to experience this however, because after I'd ask for something basic to be sent to our room and my request was in was declined, I was joined in the elevator by a hotel employee that was seemingly bringing similar items up to another room.