They called to obtain payment in one day, I was to...

They called to obtain payment in one day, I was told I would receive an email in 24-48 hours to set up delivery. It has been ELEVEN days with no email or return call. I have called numerous times and am always told that it has been assigned to the Area Manager Roy and to allow 24 hours. Each time, they will reach out to him and have him return my call today. Today they offer me a 20% discount for a service they cannot even schedule. No thanks, they say they will refund the payment. I obviously do not believe a word they say now, so I will be disputing with my credit card company and filing a complaint with Academy and the BBB. They do have a couple of polite ladies on the phone, I feel horrible for them having to take the calls for this company. Save your time and effort, do not use this company.