william wisner

Review of Beztak Corporation

I work in Detroit through the week (commute home o...

I work in Detroit through the week (commute home on the weekends) and have an apartment rented at Saddle Creek Apartments in Novi. During the Covid Quarantine, I am back at my home location. I received an email notifying me that the apartment complex will be conducting parking lot maintenance this week and all cars will need to be moved from the parking lot or they will be towed at the residents expense. I called the Saddle Creek office to notify them I am still out of State during the quarantine and have no one locally that could move the car. I'm fine with them towing the vehicle to perform their work if that is what they want to do, but I am not paying a towing fee. The lady I spoke to in the Saddle Creek office was extremely rude about it, saying, "Well, that's our policy so we'll just tow it and bill you later." I protested and she became even more hostile and when I asked to speak to a supervisor, she hung up on me. This is unreasonable. I have had nothing but frustration with this complex since I moved there. Customer service is sub-par, maintenance is sub-par, quality of the apartment is sub-par, and I am highly disappointed with the management of the property.