Yvonne Hart

Review of SPRUCE

H O R R I B L E-- DO NOT PAY SPRUCE FOR TIT...

H O R R I B L E-- DO NOT PAY SPRUCE FOR TITLE SERVICES, THEY DO NOT DO TITLE SEARCHES AND CAN'T MAKE CORRECT DEEDS
1. Changed closing dates and didn't inform seller nor buyer
2. Did not perform Title Search
3. Put Seller's dead spouse on the deed for her signature--I (buyer) caught the mistake. TITLE COMPANY's JOB IS TO GET THE TITLE CORRECT
4. Less than 24 hours before closing informed seller he needed to produce his dead spouses's death certificate if he wanted to close the deal. This is a TITLE COMPANY'S JOB, NOT THE SELLER'S
5. Got dead spouse off deed, but put wrong property on deed! TITLE COMPANY's JOB IS TO GET THE PROPERTY DESCRIPTION CORRECT
6. SPRUCE Were informed in August by county tax records that deed was wrong but did nothing about it
7. After a month, tax office contacts me because Spruce had done nothing to correct the deed. I contact Spruce to get deed redone. I end up having to do tons of legwork because some admin in Calif. had done the property description, sent it to a retired lawyer in NC, who put his name on it, sent it to another lawyer to do the notary. Wild goose chase.
8. Obnoxious SPRUCE rep denied having wrong property was a big deal, and they would correct it without any need for signatures. UM YES IT'S THE WRONG PROPERTY THEREFORE I DO NOT OWN THE PROPERTY I THOUGHT I BOUGHT BECAUSE I DO NOT HAVE A DEED WITH THAT PROPERTY'S DESCRIPTION
9. . *Crickets* from SPRUCE--3 months later they still hadn't corrected anything
9. I threatened legal recourse
10. I receive email from SPRUCE that "oh hey, the title description was wrong on the deed and would need to be redone with signatures from buyer and seller" WELL DUH. HOW'D YA FIGURE THAT ONE OUT SHERLOCK
11. Spruce sends new deed with correct property description, but now deed back references are wrong!! And street address of property is wrong!!
12. Obnoxious customer service guy asks me to tell him the items that are wrong on the deed. THAT'S WHAT YOU'RE GETTING PAID FOR, SPRUCE!!
13. Obnoxious customer service guy refuses to acknowledge mistakes and continues defending company and implying they did everything right, can't even apologize for all the mistakes
13. Almost 4 months in and I still don't have a deed to the property I paid for....