Josephina Munoz

Review of Advantage Rent A Car

We waited 20 minutes for a shuttle to pick us up f...

We waited 20 minutes for a shuttle to pick us up from the airport. Once we got to the facility, their drinking fountain was broken. Asked them if they had any water and they said I could go buy some from the machine outside. The CSR told us which car we were in and it was parked right outside the door, which it was. When we tried to leave however, there was no attendant at the gate. When he finally got there he said we were in the wrong car and that we needed to go back inside and get it sorted out. We told him that this was the exact car we were told to get in and he went to speak to his supervisor. When he came back to the car he said we were good to go. When we asked where the confusion came from, he said the inside and outside staff don't communicate. While you may save a few dollars, the inconvience was not worth it.