Christal Tarpley

Review of Edencrest

Our arrival was scheduled Monday, October 8th. In...

Our arrival was scheduled Monday, October 8th. In your check in information it states anytime after 4 pm. We arrived and had to wait on cleaners until 520pm to check in. When we were inconvenienced greatly the manager, Shanda gave the impression that she had no real concern as a matter of fact her statement was, there is no guarantee that you can check in by 4pm... I stated in that case you should not be able to reinforce check out by 10am. Shanda did end up complimenting us with 7 tickets to see Magic Beyond Belief fornour party of 10. Our problems didnt stop there. Apparently, the hot water heater in Smoky Mountain Getaway is on demand and heats as the water is being used. So in the midst of your warm or hot showers comes burst of ice cold water for minutes at a time. No fix for that because when the maintenance man came out he had to be able to prove we were not lying as he checked 1 shower for 8 minutes on the lower level. A gentleman had to come and reset Wi-Fi as the password was incorrect and noone could figure it out. So you would think that's it right?? Wrong we lost air conditioning on the main level for about 4 hours. It was a nice temperature of 85 degrees inside!! They sent a maintenance man up which did fix the problem around 8pm. I would not recommend this particular cabin. As a matter of fact, management at Edens Crest is lacking. All I heard was I'm sorry for your inconvenience in a way that seems like its part of their daily routine. There was no sincerity at all!! In addition we had to call and harass the office to stay on top of getting things done. And I would expect to have had follow up calls to make sure everytging was good and offered something to make their experience better. Not at Edens Crest. Their robotic apologies is all they offer. Thanks Edens Crest for a not so enjoyable experience!