Where do I begin. Waterpark for the kids = great ...

Where do I begin. Waterpark for the kids = great appeal. However, service was horrible, pool water was gross, hotel was dirty, food in the restaurant was awful.

The room has a fridge - but couldn't keep anything even remotely cold. No ice machines, so forget bringing a cooler with snacks.

The pool's trap was filthy with used bandaids in it (obiviously not cleaned daily). A boy got hit in the face with a ball causing a bloody nose in the pool - lifeguard did NOTHING. No clearing of the pool to shock the water, nothing. Kids continued to swim in bloody water, blood on the side of the pool.

Restaurant wait was awful, but it was busy, so we expected some wait. But the hostesses were letting people in just whenever - no organization at all. They weren't crossing names off the list that had been called & crossing names off that hadn't been called. Once we got in (only because I went back up and asked if it was our turn yet - magically it was), the food was awful. NOT worth the money, even if kids eat free.

Now 3 days later, mystery charges are showing up on my debit card - 6 in total. When I called, they couldn't tell me what the charges were for or how to get them reversed. Do not waste your money here - spend the extra and go to Great Wolf Lodge. Very disappointed.