I had my skates sharpened here and payed ahead of ...

I had my skates sharpened here and payed ahead of time so I could pick them up another day, however when I returned I was told that I had not payed. The ticket I had was marked payed but the one on my skates was not. I was told I would have to pay again if I wanted my skates. I asked them to look for the transaction in their system and I was told that they would not find anything because I had not payed. After 1 hour they found out that I had payed and told me I could leave. When I was handed "my skates" I had to point out that they weren't even the same color or size.