Frederick Burdick

Review of Entrust Energy

The sales rep lied about the pricing per kw hr and...

The sales rep lied about the pricing per kw hr and said that all TDU charges where included in my 7.8 cent charge. Im now paying almost double what i was paying with my previous company and im stuck in a contract. they dont work well with other agencies that offer to help pay the bill. the amount that i owe has changed more then once when calling in. have no idea what i even owe anymore. i didn't receive the $50 bill credit i was supposed to receive. the only thing i can say is that customer service has been polite.