Donna Gorton

Review of Sofitel Bali Nusa Dua Beach Re...

So frustrating as huge wedding on. This meant limi...

So frustrating as huge wedding on. This meant limited access to hotel facilities, sleeplessness nights from inconsiderate wedding guests and meal times very busy.

I had booked four rooms 2x2 for two families. Ours faced a wall on the first floor and our friends had an ocean view on the top floor - same room type?? Apparently so. We could not be moved due to the wedding. Check in was the most lengthy I have ever experienced and after requesting being all together we were at opposite end of this huge resort. We booked 10mon in advance.

On occasions we waited long times for drinks and meals, finally after a few days I and our families had had enough. The duty manager and reception manager were very polite and we received a lovely complimentary dinner and pool side drinks.

Finally 3 days prior to our departure the guests left. What a different place and we finally relaxed and enjoyed our time.

So overall the hotel is good, food 4 star in the main restaurant. Great for families and easy access to the beach.

Perhaps notification about the wedding would have been professional. I'm a travel agent and have stayed at many hotels and therefore have a bit of knowledge in regards to all this. It was hard to rate this as we had come from Peppers Seminyak (4.5 stars for accommodation and 5 stars for food and service). Sofitel 4 stars and that's generous.