Erin

Review of Hilton Garden Inn Emeryville

The two stars is because part of the night staff w...

The two stars is because part of the night staff was great and the food actually was good. HOWEVER, those aren't the main reasons I stay at a hotel. The room needed some cosmetic work, but that's ok. The pillows, however, smelled awful - musty and gross. I think someone left them in the washer for a couple of days without drying them. The restaurant was closed, so room service (and the accompanying additional expense) was my only option. The bed was incredibly uncomfortable. Lastly, when I reported the smelly bedding to the front desk in the morning, the gentleman at the front desk was snooty acting like such a complaint was beneath him. This used to be my go-to Hilton property when staying on the East Bay, but I think this will be my last time. It's just not worth it. My 3 nights in a low-budget Holiday Inn earlier this week were much better.