Not a Lexus level experience purchasing a 2015 LX ...

Not a Lexus level experience purchasing a 2015 LX 570, the used car and Finance departments should be avoided at all costs.

My husband negotiated the price online with the salesman as we live outside of Edmonton and used LX's are fairly rare, the salesman was upfront with any defects and even sent photo's of things he wanted me to be aware of. We were told all maintenance was up to date and the carfax showed regular interval trips to the dealership. This gave us confidence in travelling to buy the vehicle. Once we negotiated the required repairs to be completed before pickup and the price was agreed upon we gave a down payment to the finance manager, booked an appointment, and booked a flight to go get the LX! We expected an offer of an airport shuttle, but nothing was offered, so my husband took a cab and chalked it up to the cost of buying remotely along with the airfare.

When he arrived at the dealer he could tell they forgot he was coming, hesat in the waiting area for 25 min while he noted some guys frantically running out to the lot and saying they'd be right back. Eventually they invited him back to the shop area where they were detailing the car and pointed out a few more issues that they didn't tell us about before he traveled there (Back TV screen was smashed), and that the repairs agreed upon weren't corrected (Driver Air conditioned seat blower needed replacement). From here he was led to another waiting area as the finance manager didn't have an appointment for him and was with another client, here he got to wait for another 20 min. Once the Finance manager came in we had an entire new set of negotiations on the price due to the missing repairs and newly identified issues. Although it costs $3,000 to have the screen repaired at your dealer and $1,800 to repair the air conditioned seats that were supposed to be done they only offered him a $2,000 credit toward the $5k in costs that we would have to incur at another dealer- saying that we can just buy an Ipad and book an appointment to the repair another time (even though they knew he traveled). At this point he felt like he needed to agree to what was offered as the alternative was to book a last minute flight back home for $500 with no vehicle whatsoever so they knew they had leverage in the negotiations. My husband left the dealership angry about the entire experience and not at all excited to be driving the vehicle he was so excited to purchase only hours earlier.

A month later we booked a service appointment at our local Lexus dealer as we were going out of town for work for a couple of months and wanted to ensure we were up to date - $700 in maintenance was due with some of the items even being overdue based upon the mileage at the time of purchase, warranty and a battery that was already past its prime.

Our experience with South Pointe Lexus was horrible to say the least.