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First of all, I would like to say Marco, our sales...

First of all, I would like to say Marco, our salesman was very pleasant, knowledgeable, and friendly. A true professional in this day where the "car salesman" is not looked upon too highly. Marco was exceptional. He even took the time to take the car around to detailing, when he discovered the guys were pretty backed up, he pitched in and washed and detailed the car himself! Then asked me to look the car over to see if it was clean to my liking. Unfortunately, this is where the great experience ends. It seems as if after the purchase, the great customer care goes out the window. Let me explain. The purchase was for a 1997 Toyota Corolla. My 17 year old son, who worked hard all summer long at Bojangles to save up for his first car. To make a long story short, my wife and went in half as we agreed. I drove the car home no problems. It rode quite well. Two days after purchase 12.31.18 the check engine light came on. My son and I took the car to Auto Zone for diagnostics. The error code said "misfire position 2 spark plug. " I pull the plugs to replace and discovered oil was leaking into the spark plug chamber. Possibly oil gasket seal defective. I called Leith Nissan to see if they would assist in any way to rectify the problem. I spoke to Marco, who referred me to a manager. I do not recall his name. He simply told me that I (my son) had signed a waiver recognizing he purchased "As Is" No Warranty. Don't get me wrong I understand how it works but I told the manager, Is this something you tell a 17 year old, who worked his whole summer, subsequently spending all his savings, on a car, that is now unsafe for him to drive. That's your only solution. You can't out of GOOD FAITH bring the car in and fix the issue. Since , you should have reasonably known the car had issues (check engine light on) since you do a THOROUGH inspection on all your pre-owned vehicles before you put them up for sale. BOTTOM LINE, The manager was wrong in his response, therefore, no member of my family will ever again purchase from this dealership.

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