Amber Grunke-Guevara

Review of Miami Seaquarium

Had a terrible experience with rude staff in June ...

Had a terrible experience with rude staff in June 2013, and were invited back "to make it right." We went back and were told we had free entry and a photo collection comped. I explained to the staff member that because we ad already purchased passes in anticipation of loving it as we had before that the re entry was not valid. I was told they would keep us on the book for re-entry for the next time we were in Miami without passes. I have been trying for 2 days to confirm our passes so we could try the seaquarium out again. I have left 3 messages, and talked to people at the seaquarium who can't find our passes and offered no help. It is so incredibly disappointing when people say things will be one way, and you find them to be another. I can't believe I was entertaining the idea (dependent on this experience) of buying passes again. Obviously the customer service (or lack there of) has not been put into an upswing since our last visit. I guess we will just have to buy passes to the Atlanta aquarium when we get back home to make my kiddos happy. So disappointed, I thought that someones word that our passes would be there would be enough.So now, we are on our last day of vacation with nothing planned, and we wasted a day yesterday waiting on a call back! Terrible.