Jeff Becker Review of Fort Mill Ford - Sonic Automot...
I will never go back to this dealership again for ...
I will never go back to this dealership again for any reason! I have purchased 5 vehicles from this dealership over the last 13 years and have had all maintenance and repair work exclusively done at this dealership. I have always known that I was paying more to have the work done at the dealership but always convinced myself that it was worth it. Recently the passenger side window in my Expedition stopped working and then refused to stay up. I attempted to contact their service department via phone for 3 days and left messages each time with no return call. This should have been the sign I needed to go elsewhere. I then setup a service appointment through their website. I dropped off the vehicle in the morning and later that day they contacted me to tell me that the window regulator needed to be replaced. They told me that it would cost $650.00 to have this done. In the past my response had always been if that s what needs to be done then go ahead . This time that number just seemed completely off. I looked up the part online and it was available on several online parts stores for between $75 and $90. The original Ford part was available for purchase for $139. So the labor charge was over $500? I told the commission based service advisor not to touch the vehicle other than to get it ready for me to come get it. I arrived 2 hours later only to find my vehicle not ready for pickup and a service advisor hounding me to get the work done there. He told me that they had already ordered the part and it would take him a few minutes to cancel that and remove it from my bill so that I could checkout. Over a half hour later they told me that the bill I owed them was $145!! I have since had the repair done to my vehicle (with the original Ford part) at Killians auto in Clover, SC and the total bill for parts and labor was $256. I could have it done more than twice for what Fort Mill Ford was charging. Get estimates before letting these guys touch your vehicle! I will never be back!
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