Michael Amasalian

Review of Nazareth Living Care Center

Had a family member stay recently after looking in...

Had a family member stay recently after looking into the options in the El Paso area. Read reviews of all but I had to determine on my own what was based off of emotion and what seemed practical. I m very happy with experience my family member received. What stood out the most was the length in which the staff was willing to go to to make him comfortable, listen to concerns, ask relevant questions, and ease his mind (as well as mine). The facility was clean and, took into great concern control measures to prevent the spread of Covid. I received no complaints about the food at all (surprisingly since he is such a picky eater), or the bathing that was required. He was treated with the same respect whether I was there or not; I was very pleased with this. Only had one issue at one time when I was trying to reach him ( it was a little late in all honesty). To my surprise I received a phone call the same day from a director/administrator (can t remember the name) in regards to this after I left a very civil/easy voicemail. I was extremely happy that someone cared enough to return the call even though I didn t ask for it. The issue was explained and plan of action was put into place that prevented any additional issues. A professional and positive environment, with a very caring staff.