I called this dealership to set up a service appoi...

I called this dealership to set up a service appointment for the airbag recall and was given an appointment time for the next Saturday. They didn't take down my contact info and I thought that was strange. When I called the next week to confirm the appointment our name wasn't even on the list of service appointments.
I then gave them all of the information and VIN number and they said they would call us back after ordering the parts. That was 3 weeks ago. I called and left a message last week with no return call.
I just called them today and none of our information was in their system and no parts were ordered. How can you verify the VIN number info the last time we talked and took down our phone number and now we don't exist in your system? They thought I may have talked to the Parts Department and they didn't have us in the system either.

I'm done trying to contact them to get an appointment to get this important recall notice done. How can you constantly lose a new customers information in your system? It's been almost a month now of trying to get this recall resolved. How can you run your business if you can't get parts and set an appointment for someone?

I'm going to another dealership who can keep track of my information and efficiently run their business.