Are the most incompetent people. I just got a call...

Are the most incompetent people. I just got a call AGAIN. they do not have my stubs, this the 3rd time. I understand they dont need a degree to do their work. Or if they do its not from a university, but a unaccredited fly by night college, this makes no sense. I have gone through this b4. Now again. Previous 8t took a year just to get paper work together so I could see a specialist. This is not helping no one with their games.