Checking in, I was asked to,change rooms so someon...

Checking in, I was asked to,change rooms so someone else could,have the handicap room. Fine, that was what was available when i booked so whatever. I didnt appreciate the fact I was then told I would be charged more because the new room was an upgrade. I didnt ask for that and dont thunk a customer should be responsible if I was asked to switch. It took 50 minutes from the time i called valet for my car to arrive. Day 2, we called because we did not receive housekeeping, was told " we should have told you we dont have housekeeping" we then asked for towels and garbage to be emptied. We came back to the room 8 hours later and nothing. Called down and the front desk said they forgot and didnt know what room called.
The website showed stores open in the arcade, not during our stay. Overall, beautiful hotel that could have been a great stay if the service was better.