Prior to purchasing an XS, confirmed with staff 3x...

Prior to purchasing an XS, confirmed with staff 3x they would be able to transfer photos and contacts from my S9.
Sales staff helpful but need training on instore capabilities, assume they weren't intentionally misleading.
Waited around for an hour until the third tech guy fessed up that they knew they can't do the transfer to the new phone but he was 'trying' anyway, trying to waste my time I guess and doing a good job at it!