Nick Chapman

Review of Advantage Rent A Car

Apparently an unsigned rental agreement constitute...

Apparently an unsigned rental agreement constitutes approval to charge the hell out of a customer for all sorts of unauthorized fees. Rented a car from this location in December of 2015. First car they tried to give us smelled like a dirty ash tray. When they didn't have the vehicle we requested they tried to push a mini-van; when we politely declined and asked for a refund, the clerk muttered, "G** Dam**t," under his breath. The manager then "helped" us out by shoving a vehicle through make-ready. When we got done with our rental experience, I noticed the bill totaled $559+ for 8 days, far above the quoted price. This included all of the following: concession fee, state tax, vehicle licensing fee, city tax, tangible tax, and CFC, all of which I understand Advantage cannot help and must pass along to me the customer. However, I also noticed an "RSP" or roadside protection charge and an additional driver charge. Seems legit, except I did not, and would never sign for something so stupid and pointless! I have great insurance with roadside assistance, and I live just outside San Antonio; I literally have no need for a pointless $50 charge/service. Furthermore, my wife drove the vehicle, exclusively; and I made it a point to ask the clerk if additional drivers procured any extra charge; his answer, "no." Shame of me for gullibly believing these charlatans, another $60 down! Upon receiving our email receipt, I called the 1-800 service line and the customer service representative would only repeatedly claim I authorized the charges. He kept telling me, "I see right here where you authorized the charge." When I asked him to send me the bill, he sent me the same invoice, sans initials or signatures. Don't trust these highway robbers, tacked $100.00 worth of unauthorized charges to our bill!

Run like hell away from Advantage! Plenty of other much more trustworthy companies with which to do business!