Looking for somewhere to stay for next month durin...

Looking for somewhere to stay for next month during vacation, so I have read ALOT of reviews, good and bad. I will say, with the bad reviews, everyone is saying the same things such as double booking cabins, dirty areas, things not working properly in the rental, etc. All that is ever replied back is sorry you had a bad experience, again we don't own the rentals, they are privately owned,we cant control when things break/malfunction, we can not issue refunds, etc. If that is how you run your customer service, good luck!! If someone rents a cabin and something is not working properly during that stay, there absolutely should be some compensation. Common sense, if you rent a cabin with a pool, which are more in price, and that pool is not working during your stay, then you should pay the price for that size cabin without a pool!!