Filippo Bulgarelli

Review of Volkswagen of Springfield

I bought a used vehicle from Sheehy VW at the begi...

I bought a used vehicle from Sheehy VW at the beginning of June, and while the sales experience was sufficiently pleasant, the follow-up work was lackluster and very frustrating.

As per our deal, Sheehy was responsible for ordering a specific part for my car, as well as for handling the registration of the vehicle. Unfortunately, although I had assumed that, as a large dealership, they would be proficient and used to doing this, they utterly failed. I called 5 times over the course of two weeks, trying to reach the salesperson in charge of following up on my purchase (Jonathan Routt). On top of that, I sent several emails, including to the Used Car manager. By the end of the month -- at a point at which my temporary plates were about to expire, and almost a month after I had been told that the part had been ordered, I finally began to CC the General Manager of the store on my emails, and I left multiple voicemails on every possible manager's phone (although, unfortunately, most of them had full voicemail boxes). Soon thereafter, I heard from John Mercer, who began to set things in motion, such as the registration (which from talking to the department in charge of that was at the very bottom of the pile, despite the car having been bought almost a month prior) and the part (which had somehow never been ordered, despite promises that it had been.)

Eventually, it all got settled, I received the plates and the part, and seemingly everything is fine. However, I never received a follow-up call from the management there or from the salesperson; I understand that that's not necessary, but given the hassle that I went through to get anything done -- all things that should have been done with zero prompting, I might note -- I did expect some sort of follow up.

In short, I can't recommend buying a car from here. I found this dealer to have absymal and unacceptable customer service, and I wouldn't want anyone reading this to have to go through all of the hoops -- the weeks of constant phone calls and emails as well as the stress that that adds -- that I did in order to get everything in order.