Terry U

Review of U.S. Coins and Jewelry

I thought their shop was nice but boy, do they nee...

I thought their shop was nice but boy, do they need improvement on customer service!! Sort reviews by Lowest first and read them. I went there in the last month to evaluate them for future business. I was impressed with the security but boy.....They have an arrogance and dismissive attitude which is uncalled for! I'd suggest another place to sell coins. They basically tell you to spend anything (face value) but the rare coins. They really undervalue...and I personally witnessed embarrassing condescending interactions with a woman wanting to sell coins. Not sure why they act like this but it was enough for me to decide to take my business elsewhere after listening for a while. And from reading the Low reviews posted here, it appears to be an ongoing problem over the years towards minorities and women. Not cool guys! And to the reviewer that said they paid higher than most...what a joke!! Their profit margins are paying for TV Ads!! NOT a low profit business. My impression is they are only interested in commodities and rare coins. Anything else and you will likely get ripped off because it isnt worth their time to individually look at every coin to give you a true value. The reason they advertise to bring in the coins and see what they are worth, is because they just lump everything that isn't highly valuable into a lump-sum price. Forget getting individual pricing. They will lump decades of coins together...over various grades....and give you one price regardless if some have 8x the value of others in the pile. Selling collections isn't easy since collecting isn't as common as it used to be...but these are not the guys to sell to. Use them for rare coins and bullion only. THEN...get more than on appraisal to protect yourself. Overall, not impressed with their attitude, customer service or how they treat women even though they were ok with me! NOT what the world needs right now.