Zackary Stone

Review of Subaru of Kennesaw

I have received nothing but sub-par customer servi...

I have received nothing but sub-par customer service from this dealership. When I purchased my car, they had promised to mail a part that we had requested. It took them a month to mail us the part and our sales person had the nerve to try and make us feel guilty because it was an extra accessory that does not usually come with the car. To top it off, when we needed to cancel our maintenance and warranty plan it was impossible to get ahold of anyone that could help us. They kept telling us that it was taken care of only to find out 3 weeks later that no one had processed our paperwork! There was a complete lack of communication and inexcusable disorganization.

If you purchase a car from here just be aware that the customer service afterwards is terrible once they have your money.