Brought my Mitsubishi Outlander for a recall. I ma...

Brought my Mitsubishi Outlander for a recall. I made the appointment and brought it in. About 15 to 20 minutes I noticed the car being placed next to a fence in the back. I time the car sitting there for over an hour. I went in and informed the service man that you can't repair the car sitting outside the shop. He informed me that they had only one mechanic for that manufacturer vehicle. This was due to covid-19. He then offered to have a shuttle take me somewhere. I informed him I live about 32 miles away. He asked to reschedule. I told him I would have the same problem. He checked around and offer to rent a car for me and made arrangements to have me picked up and drop off at the rental place. Walker dealership will pay for it. I asked if he would call me when the car was ready. He said he would.
About 10 minutes to 4 pm I checked the computer to see if the car was ready. It indicated it was complete. I called the service man and asked if the car was ready. He informed me it was. I told him I would be on my way. He informed me that the shuttle stopped running at 3:30 pm, to keep the car until the next day. I did.
When I return the car to the rental place, I called the dealership to send the shuttle to pick me up. That was an another problem. It took me a while to make them understand that I was not in a position to write down the number. Finally the shuttle came by and pick me up.