On Monday, October 24, 2016, at 1:20 PM I called A...

On Monday, October 24, 2016, at 1:20 PM I called AAA for a tow because my car would not start. They advised that a wrecker would pick up the car within an hour. No or wrecker at 2:40 so I called again and was advised that wrecker had been dispatched and new arrival time was 3:35. Then at 4:30 still no wrecker or call from AAA. Called again and told operator of my dissatisfaction. She said she would check with dispatcher to try to get some clarification. She came back and advised that she had called the wrecker driver and he said he would be there about 5:00. he did show at 5:00 - that was about 4 hours after my first call.. I was not in a remote area but an location where there were at least 6 wrecker services within 5 miles of my location. So there were several options if one was busy. There was no follow up to see if the requested service was provided or effort made to fix the the problem. They just place a call and forget their customer who is asking for assistance. Really poor service and I am going to advise BBB.