My wife Lindsey posted a review prior to this one ...

My wife Lindsey posted a review prior to this one and the company responded that they would make things right. This has yet to happen. We made a deal with the previous manager who was great and purchased an entire home water treatment system for over 4,000$. Part of that agreement was we would receive a voucher for a cruise. At the time of the agreement, my wife was pregnant and I told the previous manager that we wouldn't be able to use the voucher for at least another year. He said that the company would honor the voucher and resend us a new one if need be when we were able to use it. Its been a year, and we were ready to use the cruise. When the new manager did answer one or two calls after the complaint on here, she said that in their system we already received the cruise, which is false. Now its been over a month since that interaction and she still refuses to return the calls or honor the agreement. I've been in contact with the previous manager, who also has tried to make contact with the company. Next action we have is to take this to arbitration and hopefully have the previous manager submit verification in order for us to win this battle. I would never recommend this company to anyone, I have no respect for the management since the previous manager left it has gone completely down hill. I hope the owners of the company see this message and do the right thing. After spending over 4,000$ on their system, I find it pretty greedy they wont honor a cruise voucher that was part of the agreement. If anyone sees a response to this complaint and it says they have made it right, it is false. I will update this post when things have been made right.