Sandra Pelaez

Review of PFS Realty

Stay away from this unprofessional Real Estate Age...

Stay away from this unprofessional Real Estate Agency !

Our services as a Home Inspection were requested from this agency, we are rated #1 here in Miami, so we understand what true customer service entails. Maria Alvarado/agent was our contact and the agent that set up the whole inspection for Feb 7th , 2018. The client she represents ( Tito Klaere Lizarzaburu ) has been giving us the run around regarding payment, he then tried to pay with a CC which did not go through, we reached out to clients and agent in regards to this and we always got a
( be patient ) we will pay you....

Just yesterday we received a call from agent with a message from client that they will NOT pay for our services. I believe Maria as an agent should have had another solution to help us receive our payment for the services they all needed and requested. We reached out to the owner ( Gustavo Galvez ) of the agency and he brushed off my concern with ( call Maria/agent and client ) to resolve.

I truly believe Mr. Galvez as a broker/owner should have found a solution for the effort and services we extended. I am also in Real Estate and we learned that the brokers are there to help in these kind of situations. We received no solutions from this agency, at the end of the day they are happy just getting the deal but have no concerns for anyone else that assisted them in anyway.

Having such results shows us and the public you are not a concern to them ( PFS Realty ) . There is no Back-Bone or professionalism in this office. They will use you and brush you off like a fly !!!!!