Ian Kaminski

Review of b2 Salon/Bernard's Salon & Spa...

The staff was friendly and readily tried to solve ...

The staff was friendly and readily tried to solve the issue however the overall experience was poor. My wife and I had scheduled two 90 minute massages at 3:15 on a Friday and were contacted three days prior to our appt asking to change to 5pm. We adjusted our plans and changed to 5pm however we received a call to a day before our appt to confirm 3:15 (our orig time). We changed our plans again and confirmed. To avoid confusion I had my wife call back and confirmed the day and time as well as two 90 minute massages. We arrived for our appt and taken to our rooms. My masseuse was friendly but rushed through my service. I felt as though she was ina hurry and I have to say it was the toughest non relaxing Swedish massage I have ever received. When our session was over, I dressed and went to the lobby to find I was only given an hour massage. The manager and staff were friendly and did their beat to accommodate me and made the situation correct. Unfortunately my wife s deep tissue massage was closer to a Swedish session even after asking for harder pressure. We both have had several massages and this clearly was not what we anticipated. Again everyone was very friendly and my wife s masseuse did everything to make my wife happy but overall the experience was just not up to par.