Sivan Letourneau-Shesaf

Review of Sports Rent

Extremely disappointed with the service. Went to p...

Extremely disappointed with the service. Went to pick up a snowboard last night and there was a bit of a line outside (nothing crazy). The staff was so stressed about just getting through the line that they were basically non-functional when it came to getting people their gear. I tried on 1 pair of boots which I said was too big and was told that s the best you re going to get in a rental and there s a big line outside I need to get though. Regrettably, I didn t insist on trying another pair and now I m writing this sour review while descending in the gondola, because I can t board without boots. I ve been renting gear for 20 years and have had some equipment fit better than other, but I ve never encountered such poor customer service and have NEVER had gear so bad that I couldn t ski. What a waste of time and money.