Israel Gonzalez

Review of Florida Peninsula Insurance

We cannot say enough great things about Florida Pe...

We cannot say enough great things about Florida Peninsula insurance and your excellent customer service. Being a first time homebuyer, owning the property for nineteen years, I was nervous about the process of filing my first claim. When we first purchased our home back in 2000, we never thought about having to place a claim.
Florida Peninsula has been great throughout the entire process. After making the claim, the representative that took our call was warm, cordial, and very informative about what to expect. The next morning, Mr. Fredrick Perry (the adjuster assigned to our claim) called us to setup a time for the home visit. Mr. Perry arrived on time, and was very friendly. Mr. Perry was very thorough and checked the entire home (even the attic) for leaks. This made me feel safe and secure about the quality of the inspection. Mr. Perry took the time to explain the process and guided me through the remaining steps.
Mr. Bert Kedroe (Florida Peninsula Supervising Adjuster) sent me email correspondence throughout the entire process. In addition, when Mr. Kedroe was not able to correspond with me, he had Ms. Anderson assist me on his behalf. The entire process was fast, accurate, and very detailed. We had our claim inspection completed on Monday and by Tuesday afternoon (of the same week); we had a verbal approval from Florida Peninsula.
On Wednesday, we had written documentation from Florida Peninsula indicating the itemized estimate and statement of loss.
We could not be more pleased about the whole experience and highly recommend Florida Peninsula Home Insurance to everyone. Thank you for your great work and continue excellent service.