Jeff Boss

Review of Champion Chevrolet

This repair took a lot longer than expected. I was...

This repair took a lot longer than expected. I was informed that my vehicle would be kept indoors during repair time frame but it was not.

I feel that Mark is a very genuine person and represents the service department well. However, I was disappointed when I saw my vehicle was not indoors as Mark stated it would be.

3 electrical components were needed to be replaced to resolve this issue however one of the components (Radio) cost more than the limits of my extended warranty repair company. I was not informed this until I received a phone call in my vehicle was fixed. As a result I had an unexpected charge of $92 in addition to my deductible. Before each component was to be replaced, Mark told me that the warranty company had approved the installation and it would be covered under my extended warranty.

Mark stated he discussed the Radio cost issue with the warranty department but was not able to resolve the issue with the cost being above the limits of the warranty company. However, I feel I should have been informed of this additional charge prior to installing the Radio so I could have resolved it with my extended warranty company on my own.

I know Mark felt bad to tell me this news however, it should be a policy of GM to always inform the customer that additional charges would be due at the time the vehicle is fixed before parts are installed. I believe this extra charge could have been prevented prior to installing it now I have to go back to GM and my extended warranty company on my own.

This was my first service experience with Champion Chevrolet and as a result I am a bit hesitant to take my vehicle there again or recommend others.

Thank you