Property is beautiful and located in a great locat...

Property is beautiful and located in a great location close to watersport rentals, pier, shopping, and restaurants. Unit itself, Heron PH #4, is an amazing unit. Very roomy, comfortable beds, beautiful view, private hot tub. Lazy River was close and pools were clean and very nice. The only reason I am not giving this property 5 stars is the slow response to maintenance request. I emailed Mala the contact on the business card we received upon check in on a Tuesday morning to let her know that our outside lights were out, and the a/c in the master bedroom did not appear to work. I got no response. So I called at 5pm, when we arrived back to our unit and also added to that service request that the microwave went out. She said they wouldn t get to it until tomorrow morning as maintenance had left for the day. The next day, maintenance didn t show up until 1pm and did not know anything about the microwave. He wrote down the model of the microwave and said he would get back to us about it. As 5pm approached, I called the front desk who knew nothing about the microwave, although I had emailed once, called once and spoke directly to maintenance. I had to email the owner directly who got the ball rolling apparently. The microwave was finally replaced Thursday evening, 2 days later. This was after Labor Day weekend, so not many guests were there when I called. I would understand if it was very busy, but it was a ghost town on Tuesday after Labor Day. Not sure what happened here it seems not characteristic for this property as everything else was amazing at this property. We would definitely come back again I think this was a one off fluke.