Ms. Maxwell

Review of San Diego Marriott Hotel and M...

From check in to check out I was so disappointed o...

From check in to check out I was so disappointed on how the quality of service was and the rooms. I was insulted by being called a Mr. because of the spelling of my name, i wasnt offered water like every other guest at check in around me, I get to my room to be baked at 85 degrees. I send a message downstairs to be insulted again asking if i knew how to turn on the air conditioning control box, i explained that the air controller did not work nor display, and when i was able to get it to work it made a loud noise unbearable. The room had no toiletries or soap to wash my hands, no towels and was not cleaned properly, no water in the room for the coffee machine, after finally leaving the room and allowing them time to take care of all this, i come back to the television not working. The next morning i take a shower to see the towel rod is broken, I have to say for 350 a night for the first night and 189 the second night i definitely would not recommend it. I was mortified by the level of service i received from this hotel. I asked for the managers card from the front desk and he hands me one covered in sticky slop all over it, I would have never done that, lack of perception of value to customers, presentation, managerial skills, customer service skills, all lacking.