Alex Ozols

Review of Pacific Gateway Hotel at Vanco...

I found Pacific Gateway on Hotwire and it said the...

I found Pacific Gateway on Hotwire and it said they were a 4 star hotel !! Far from it !! I would classify it as a 2 star hotel. The pictures online were very deceiving. Why put pictures up online if the rooms look nothing like it!

Lets start with this:

There is a large parking charge of $18 a night. When we got to the room they told us there would be a menu for room service and there wasn't so we had to go down to get another one. I took a shower and the shower curtain screeched as we moved it across and then it wreaked like mold. The room looked nothing like the pictures online. It looked like a room that was 20-30 years old. Very dark and dreary, the cabinets in there had paint that was fading and looked very low quality.

I finally ordered room service and I called room service 5 times and it would go to voicemail? I then called the front desk and they forwarded me to room service and again it went to voicemail. Finally someone called me back who was extremely rude, and mid conversation he just hung up on me. I called back he said I got your order and hung up again. I honestly thought someone was playing a joke on me. When the room service came the person did not say "can I come in" they just barged in right by the door.

There were no waters for purchase in the room, there was a very old low quality coffee maker, there was no shampoo in the room. It was literally one of the worst stays I have had in a hotel. A real joke, they scammed me for my money I feel like with their beautiful pictures online and then a disgusting experience. It was terrible.