Karren Stewart

Review of Watermark Beach Resort

We recently visited the Watermark Osoyoos with a g...

We recently visited the Watermark Osoyoos with a group of friends. We had high expectations as our friends had visited previously.

Our kids (5 year old and a 7 year old with Autism) were watching a movie with an older friend (11) in the common media room. An older girl (11 or 12) with her sister came into the common media room and turned the lights on and stood in front of the TV and insisted on changing the movie our children were watching.

Our children and our friends child politely asked the older girl to move several times. The situation grew heated and a scuffle broke out and my 7 year old autistic child hit the older girl on the arm.

The older girl was not injured.

My son then came out of the room and found me to tell me what had happened. I found the other family and profusely apologized to the family and the child that was hit (both my husband and I met with the family and the child that was hit and apologized - the child was not injured). The father was extremely aggressive and became verbally abusive towards myself and my child.

We left and returned to our room.

That evening the night manager called us and would not listen to what actually happened and said to expect a call in the morning.

The next morning we were asked to leave by the hotel's assistant manager. We asked to speak directly to the manager to explain what happened but were told it was the manager's day off and we would have to leave.

I would avoid this property and would not recommend it to anyone.

Very disappointed with the managements handling of the situation as it ruined our hard earned summer vacation.

We plan on taking this incident to the news after talking about it to other parents with children with autism.