Horrible service. When we arrived to check-in at 2...

Horrible service. When we arrived to check-in at 2pm, the staff said they would accelerate check-in before 4pm. We were OK waiting until 4pm, so when it was 415pm, they told us it would be longer. Of course, they didnt even text us like they said they would but rather I had to wait in line to speak to them. 5pm passed and still no update. And when they did find us a room our luggage was no where to be found. We finally got it and didn't even care to try to ask someone to help us with it given the horrible service.