Karl Boehm

Review of estarland

Terrible Online Store and Business Management - th...

Terrible Online Store and Business Management - the people are very nice and the inventory is often impressive but the way the online store is run is really shameful. We sold an old console through their mail-in program and were provided an estimate which was not honored. It was not a lot of money in the first place but when we received half of that fee and contacted them they gave a reply that they wouldn't honor their written agreement. The online store and trade-in service is really poorly run. This was not the first issue. The online store doesn't work well and the support isn't able to be helpful. The management needs to adopt policies to take better care of their customers and improve their storefront so that it doesn't make people feel frustrated and ultimately ripped off. There's something to the phrase - you get what you pay for. Ebay is a path of less resistance imho atm. Hopefully they get their act together.