I tried to get appointment to the hospital by call...

I tried to get appointment to the hospital by calling 80082223. explain that i have symptoms of flu and I need to see doctor, the reply was not to have chance because the clinic was too busy. they don't fine way to understand the customers needs and fine best way accommodate any emergency cases. I called another hospital near by the answer was we have general doctor available all time to take the case like you please come ( this was Burjeel Hospital ). I disappointing from Cleveland clinic behavior and attitude when patient call hospital he is suffering from pain and cant wait for appointment specially with ENT problems happen everyday. what value of the nice building with best facility if not fulfilling customers need and become fixable.