Terrible service, disrespectful and unprofessional...

Terrible service, disrespectful and unprofessional manager, 5/15/16 between 1pm and 2pm, we waited too long before our order was taken. We finally got our drinks and waited for our food, food arrived and my plate was seriously chipped on one side, food should never have been served on that plate. I asked the waiter why is my plate so chipped? She asked me would like your food on another plate ma'am? I said yes please. A few minutes later another waiter walked to our table with a anther plate with my food and the original waiter in tow, the food was placed on the table and she walked away leaving the original waiter, there was no apologies offered. Before I had a chance to say thank you to our waiter my husband said wait it's worst than the first one! I looked down at my plate a say a very disgusting looking plate with black marks all over and chipped all around, by then my appetite was gone, I did not want an exchange, I told the waiter to take it away I want noting else. She felt some kind of way I guess, she said it's not me it came from the kitchen. I felt like the second plate was sent out in that condition to send a message saying you think the plate was chipped I'll show you cipped. Here's chipped and dirty
I was going to sit quietly while my husband and children ate their food until someone who identified himself as the manager came to our table and said I apologize for the situation it's my fault but if you have a probkem don't take it out on my server take it out on me, all in one sentence in a very angry and loud tone drawing attention from the other guests and embarrassing us for not being happy with their lousy serice. A shouting match began between manager my husband and I.
He should be ashamed of himself, he shouldn't manage a fly let alone a restaurant. He has no conflict resolution skills. In my opinion he should have brought the second pate himself with an apology.
No one should be served in a plate like this ever.
We walked away from the table leaving all the food and drinks.
The situations could have been handled very differently, but the people in charge have nothing to loose they don't care, that was nearly 100.00 down the drain,, but with their no class attitude the food might end up on someone else's plate.
No wonder the place was almost empty.
Will never go back to that location. We went to the stone crest location and had quit the opposite experience.
There should be a no star option.