I have been renting properties for 12 years but i ...

I have been renting properties for 12 years but i have not come across anyone who's services are so terrible.
I rented a flat and they set up the date for me to move in. I give a month notice to my existing landlord. Later on they said we cant cofirm that you will able to move on the proposed date but we will try!!!
I said to them if you dont make the property availabe then I will be home less!! There response unfortumatly we cant do anything. We can try but we cant be sure....
On the day of signing the contract they had terms and conditions which are unacceptable. You have no choice but to accept them else you will be home less.They could not set up the direct debit and i had to do myself.
They will not come with you to inspect the home when you move in. If you find anything wrong in the flat then mention it in the iterenery then they get upset.
For everything you have to contact them. It took me 2 months to get a fob for the main door. They wont let you get in touch with the landlord who may be a very nice person.
There team is ineffecient and hopeless.
STAY AWAY FROM THEM... RUN AS FAST AWAY FROM THEM AS YOU CAN!!!