bbdoogie

Review of H.E. McGonigal and Button Dodg...

Since purchasing our certified used vehicle in Nov...

Since purchasing our certified used vehicle in November of 2017, they have tried to nickel and dime us for everything. We were lied to as well probably just to meet the sales quota. We were promised that our first service on the vehicle would be free no matter what needed fixed. The oil needed changed and the battery died not even a month into ownership. It was eventually free but only because we went round and round with them calling them out on their promise. We were guaranteed the faceplate for the child safety lock would be replaced and they never honored it. Here we are six months later and we just had to pay $310 for a service engine light issue which should have been covered by our warranty because it supposedly covers the power train. Here's the kicker. They had the audacity to charge us over $25 on "shop supplies". They claimed it was for the shop rags they used to clean up the mess. They are affiliated with Button Motors as well and boy have we heard some horror stories. They tried to get away with charging my father for rotating his tires years ago when they really didn't because he marked the inside of them before having it done and not a single tire had been rotated. When having my oil changed in January for our other vehicle, they showed me my air filter and recommended it be replaced. They also recommended I get a new oil plug. When checking my bill, they charged labor for replacing both the air filter and drain plug. Didn't they have to take the plug off to drain the oil? Also, they took the air filter out to show me it needed replaced.
They would still have to put it back in if I refused to have it changed. I've been told former employees of the service department were pressured to make up bogus repair claims during oil changes just to bring in extra money. Be careful when dealing with these crooks.