I would give it more stars because of its serene l...

I would give it more stars because of its serene location but for the price, I was expecting a much better customer service experience. On the day we checked in, we were welcomed by a tray of dirty dishes right by our door, which were still there the next day. The room heater was not working, so the technician spent an hour in the attic right above our room and all the noise while he was flushing the tubes with water, was definitely not what I had in mind for my first hour in the room. We were there on Christmas Day, so we made reservations for the Christmas buffet for 5:45 pm but didn't get seated until 30 minutes after. And while we were waiting, we were to enjoy some warm apple cider but it had run out and there was no attempt to refill it. The spread was to put it mildly, not anywhere worth the $53.95 we paid per adult. We had to continually remind the servers that they had run out of clean plates, out of butter for the rolls, out of crackers for cheese, to name a few. The dessert area looked filthy with crumbs strewn around everywhere and the servers looked stressed and harried. Overall, very disappointed with the quality of the service and food. And to top it all, the folks that came after us, got seated before us and I had to literally glare at the check-in person to have us seated. They need to get their act together because whatever money they supposedly spent on renovations, will not compensate for the sub-par service.