Unfortunately, after many years of business with T...

Unfortunately, after many years of business with Transfer Express I will be seeking out other printing companies.

I have transfers from 4 years ago (I have older ones as well) and over the weekend I pressed these transfers for a customer. Unfortunately, the ink didn't stick to the shirts and I ruined a couple of shirts trying out different techniques to make the ink stick to the fabric.

I have not had this issue before. I've pressed even older transfers and never had an issue.

I called Transfer Express and at first there was nothing they could do.

Until I asked if they were willing to do something about it. They said the most they could offer is a 15% credit. I appreciated that.

However, I felt like they saw no value in me as a customer for many years. What is $40 dollars to a large company?

There is no shelf life for transfers, my transfers were stored properly. I have older transfers that I've never had issues with. I now have several sheets that I have to throw away, and that's money for me.

I'm a business as well. And I don't want to do business with another company who has no desire to make something right, especially with a customer who has purchased from them for many years.