Not sure how all these 5 stars happened, that was ...

Not sure how all these 5 stars happened, that was definitely NOT my experience!

I bought a used Saturn from them, everything looked good, test-drive went fine. 15mins after closing the deal & driving off the lot, hit the freeway north to Muskegon, TPMS light came on! It was off for the entire test drive!! I came back to the dealer, service team was already gone for the day. Brought it back 3 days later, the vehicle actually had NO TPMS sensors installed on the rims/wheels. Not sure how they kept the TPMS light off during the test drive, maybe because I never went over 50mph? but I felt deceived! Either way, they did right, ordered the parts and installed them 6 days later, what a DISASTER!
The fix should have been 2hrs, turned into all day + then some ... they could not remove the rims, since when they detailed the car (@ trade-in), and tossed the lug nut key, then after figuring that out, installing the sensors, they couldn't figure out how to program them ... I found this all out after I arrived to pick up the car at the end of the day. They never called me, I called them, they "said all set", I got there, none of the paperwork was ready, they couldn't even find my keys, but they say we are all set ... after bringing my car around, I get into to leave, the TPMS light is blinking!!! After 15mins of back and forth with the service guy and the techs, they tell me "they couldn't program the sensors because there is an aftermarket radio installed & the factory radio was the brains" ... completely FALSE. Upon inspection I find in the delayed paperwork, they even stated the tech could not program the sensors, so how was I "all set"? They say they tried all the usual methods , drive it around for X miles, etc I am not happy at this point and leave, with a promised phone call, which I have never received (hence this review). I leave the dealer go home, do a 60sec internet search on my phone, fine the procedure to train the TPMS sensors and complete it in ~10mins, SERIOUSLY! The procedure is a bit wanky, with holding key fob buttons and deflating/inflating each tire, but whatever, the car is GM product, I was at a GM dealer then on top of all this, I had asked for a brake pad remaining estimate while they had the rims off, they forgot, they also did NOT re-balance the rims after removing the tires and installing the TPMS sensors, they said they would (and should have) I was traveling via freeway and thought the steering was going to vibrate off the steering column! I had to go to Discount Tire and spend my own $64 to get the tires balanced.

I bought this used car as a short term commuter, and plan to buy a new car in the next 6mos to a year, Preferred will NOT be getting my money on that purchase!