Natalie Steele Menees

Review of Duck City Bistro

My husband and I loved the food at DCB and the atm...

My husband and I loved the food at DCB and the atmosphere was charming. However, our server didn't seem to know much when we had questions about the specials menu, and she mistakenly told my husband that the steak he asked about was a filet mignon. She ended up serving him a different type of steak and mentioned that it was not a filet as she set it in front of him. She then proceeded to hurriedly walk away before he could remind her that it wasn't what he had ordered (and what she had originally told him it would be). He tried it and thankfully it was delicious, so we didn't complain. However, Chef Jeremy came over to ask us how things were at the end of our meal and my husband let him know about the issue. He apologized and we could tell that he was sincere, but he made an excuse about the server ("I change up the specials all the time, so she was probably just confused", etc.). We just hoped that the server was approached about the problem and that it won't happen to any other customers in the future. To see her lack of professionalism and knowledge was really disappointing to me, especially since we had heard how lovely this place is (and it is, although I probably won't go back for a while, as it sort of made me sad!). That being said, I know others have had great experiences there, and hopefully will enjoy each aspect of the restaurant!